Reston, VA: November 18, 2019 Karthik Consulting LLC (KC) announced today that it has been awarded International Organization for Standardization/International Electrotechnical Commission (ISO/IEC) 20000-1:2011 certification in recognition of its IT service management excellence. Attainment of this ISO/IEC 20000-1:2011 certification validates that KC meets internationals standards for IT Service Management Systems. Through this certification, KC has demonstrated it has the controls and procedures in place to consistently deliver cost effective, quality IT service to its customers. This certification is a step forward for the company to drive best-in-class operational efficiency and its commitment to service excellence.
The certification demonstrates a clear commitment to exceptional quality IT professional services to KC’s customers. The practices have been validated through third party certification of its commitment to continuous improvement. Achieving this certification enhances KC’s competitiveness in meeting customer contract requirements and standards and reflects the company’s commitment to delivering excellence in all its solutions and services. The certification specifies requirements for service providers to plan, establish, implement, operate, monitor, review, maintain, and improve its systems, including the design, transition, delivery, and improvement of services to fulfill agreed service requirements.
“KC is focused on delivering the highest standards of IT services to its customers and the ISO/IEC 20000-1:2011 certification substantiates our ability to deliver the highest level of service management to customers using efficient processes,” said Todd Sodeman, VP Operations of KC.
“Our ISO/IEC 20000-1 certification gives customers confidence in our ability and commitment to provide the best in IT service management and service delivery,” said Karthik Balasubramanian, President/CEO of KC.