SERVICES

IT Service & Operations Management

KC is a trusted partner who builds, services, and manages IT for the most powerful agencies in the world

KC has over a decade of experience helping government agencies build, operate, and maintain new and upgraded software deployments.

IT Service and Operations Management are two of the most important cloud initiatives in the government space today. Legacy products are not easy to maintain, and agencies need a platform that scales to the agency’s growth. Today’s government customers need a reactive approach to ticketing with self-service capabilities. They need more automated IT processes and less manual tasks. As agencies look at adopting solutions like ServiceNow, Splunk, and Atlassian, they need a trusted partner who can build, migrate, and support the deployments government customers need. KC has nearly a decade of experience helping customers like the US Space Force (USSF) Defensive Cyber Operations- Space, US Air Force (USAF) Air Combat Command (ACC), US Coast Guard Software Factory, Joint Common Foundation Joint Artificial Intelligence Center, Office of Naval Research (ONR) and the US Army Combat Readiness Center (USACRC) build, operate, and maintain new and upgraded software deployments.

Key Capabilities

Datacenter Operations
Trust Karthik Consulting to handle your secure datacenter operations. In 2018, Karthik Consulting took on the project of setting up a data center for the US Army Combat Readiness Center (USACRC). Karthik Consulting provided the setup and support for their COOP site, backup generator, APC, HVAC, cabling, fire detection, and fire suppression.
Public Key Infrastructure (PKI)
Looking to implement a Public Key Infrastructure or Common Access Card system? Karthik Consulting has implemented Public Key Infrastructure (PKI) tools across multiple projects. Karthik Consulting implemented DoD Common Access Card (CAC) and Public Key Infrastructure (PKI) systems based on two-factor authentication for the Office of Naval Research (ONR).
Audio/Visual Support
Karthik Consulting provided audio-visual support for the US Army Combat Readiness Center (USACRC) to enhance their teleconferencing capabilities, audio-video systems, and streaming infrastructure.
Enterprise Data Warehouse
Karthik Consulting assisted with the design and construction of an enterprise data warehouse for the US Army Combat Readiness Center (USACRC). This project also created operational procedures allowing for the integration of data from multiple, Army-designed sources for analytical reporting, queries, and decision-making.
High Availability
Does your agency demand high availability and uptime? Karthik Consulting took on the project of supporting the US Army Combat Readiness Center’s (USACRC) Network Operations Center. This center was equipped with multiple systems to ensure high availability including IDS monitoring, backup servers, backup tape libraries, backup generators, as well as APC and HVAC control to ensure maximum uptime.
SIPR/NIPR Network Administration
Does your agency deal with SIPRnet or NIPRnet? Karthik Consulting has extensive experience with the DoD’s SIPRnet and NIPRnet protocols for transmitting classified and non-classified information. Karthik Consulting developed a Network Operations Center for the US Army Combat Readiness Center (USACRC) that maintained configurations consistent with DoD and Army regulations for SIPRnet and managed reports on the SIPRnet and NIPRnet systems for the Office of Naval Research.
Database Administration
Karthik Consulting built, operated, and maintained load-balanced SharePoint Farms as well as Windows and SQL Server databases for the Office of Naval Research (ONR). Karthik Consulting also worked with the ONR to maintain and support Windows servers and Oracle databases running on Red Hat Linux.
Network Operations Center
Karthik Consulting took on the project of supporting the US Army Combat Readiness Center’s (USACRC) Network Operations Center. Karthik Consulting provided the setup and support for routers and switches, servers, network storage, backup systems, generators, and cabling. We also provided setup and support for their COOP site and maintained configurations consistent with DOD and Army regulations and provided routine hardware and software updates to the Network Operations Center.
Enterprise Helpdesk
Karthik Consulting supported a helpdesk for a suite of IT applications that provided three tiers of support for the Office of Naval Research (ONR) to assist with their post-award contract administration support. Karthik Consulting also developed and maintained user guides, software-related requirements, design and testing documentation, and release plans for major releases of the IT applications supported by the helpdesk.

KC Provides Helpdesk Services to Department of Homeland Security (DHS) Federal Emergency Management Agency (FEMA). KC responds to Tier 1 and 2 help desk inquiries to external and internal users via phone, email, chat, screenshare, or other form of communication for the Helpdesk Services for the GTD LGMS and FEMA GO systems.

KC provides Helpdesk Services to the US Army Training Management System (ATMS) Customer Support Center capability that captures technical and operator training / knowledge- related support requests / incidents, responds to and resolves the request / incident within the Tier 1 skillset.

For the US Army Combat Readiness Center (USACRC) KC’s help desk team provided hardware and software support to users located at the enclaves and across all buildings at the site. Our team provided installation and deployment support, hardware configuration support, troubleshot, repaired, and resolved issues, and provided technical support in conjunction with the hardware and software vendors. KC delivered comprehensive, integrated, end-to-end IT services that included network and switch operations; systems administration, integration, and testing; hardware and software configuration management; infrastructure management; network administration; fielding hardware and software; quality control; support for installs, moves, adds, and changes; information and network security services; and Commercial Off-The-Shelf (COTS), and Government Off the Shelf (GOTS) support.

Other Case Studies

Take a look at what KC is doing to contribute to global cyber security, agile software development and cloud services.

ABOUT US

Karthik Consulting was founded in 2008 to be a reliable and trusted advisor for our customers, providing independent, unbiased, and proven solutions that mitigate risk and help solve enterprise-wide IT challenges.

Our Cyber Security, Software Development and Program Management focus areas (and work methodology) ensure that we can deliver not just solutions, but architecture that scales and grows with the customer's needs over time. We are able to assist in projects ranging from short advisory engagements to assembling a full team to deliver a solution from concept through implementation and on-going management. KC has access to industry experts in various technologies and teaming partners to meet any of your IT challenges.

The vision of KC is to bring the innovation, passion and agility of the commercial IT industry to meet the unique challenges of the federal government. We are a DOD Cleared Facility with a DCAA-approved accounting system.
CONTACT

Felix Martin, 571 435 7632 fmartin@karthikconsulting.com

CAGE: 56GH3
DUNS: 828199880 UEI: FGNNM7KNUPF6

PRIME CONTRACT VEHICLES:

GSA MAS
GSA OASIS Pool 1 and 3
NIH CIO-SP3 8(a) & SB
GSA STARS III 8(a)
Air Force SBEAS
Army RS3
Navy Seaport-NexGen 
FAA eFAST